Shipping policy

Where we deliver
We currently deliver within the United Arab Emirates. We do not offer international shipping at this time.

Order confirmation and delivery
Once your order is confirmed, it is typically delivered within 2 to 3 business days across the UAE. These are estimates, not guarantees. Delays can happen because of courier volume, public holidays, weather, or other events outside our control.

Shipping fees
Shipping costs, if any, are shown at checkout before you place your order.

Cash on delivery
Cash on delivery is available for eligible orders within the UAE. Please keep the exact amount ready when the courier arrives. If the courier cannot reach you or the order is refused, we may cancel it.

Order tracking
When your order ships, we will send you a confirmation with a tracking number and link. Tracking updates can take up to 24 to 48 hours to appear.

Address and contact details
Please make sure your address and phone number are correct at checkout. The courier may call you to confirm delivery. If we cannot deliver after 2 attempts, we will contact you to arrange a new delivery or cancel the order.

Multiple items
Items in one order may arrive in separate shipments.

Damaged or incorrect items
If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with your order number and a photo. See our Refund Policy for details.

Contact us
Questions about your delivery? Email us at:zelmartstore@gmail.com