Refund policy

Damaged or incorrect items
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at zelmartstore@gmail.com with your order number and a photo. We will arrange a replacement or refund at no extra cost to you.

Change of mind returns
If you wish to return an item for any other reason, contact us within 48 hours of delivery
at zelmartstore@gmail.com. A return handling fee of AED 5 applies. Once we receive and inspect the returned item, we will process your refund.

Refund processing
Approved refunds are processed within 5 to 7 business days. For prepaid orders, refunds go to your original payment method. For Cash on Delivery orders, refunds are issued as store credit or bank transfer.

Order cancellation
You may cancel your order before it has shipped by contacting us at zelmartstore@gmail.com.

Non-returnable situations
Items that have been used, damaged after delivery, or returned without contacting us first may not be eligible for a refund.

Contact us
Questions about a return or refund? Email us at zelmartstore@gmail.com.